Return & Refund Policy

Effective Date: July 30, 2026

At Decoroid, we aim to provide high-quality home decor products and ensure a smooth shopping experience for our customers. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept returns or replacements only under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The customer reports the issue within 48 hours of delivery.
  • The product is unused and in its original condition.
  • The product must be returned with original packaging, tags, and accessories (if applicable).

Products that are used, altered, damaged due to customer handling, or returned without original packaging may not be accepted.

2. Non-Returnable Items

The following products are not eligible for return or refund:

  • Products damaged after delivery due to improper handling.
  • Used or washed products.
  • Products without original packaging.
  • Customized or personalized products made specifically according to customer requirements.
  • Items purchased during special sale or clearance offers (unless received damaged or defective).

3. Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 48 hours of delivery.
  • Share clear images or videos of the product along with your order details.
  • Our team will review the request and provide a suitable solution.

Depending on the situation, we may offer:

  • Replacement of the product
  • Store credit
  • Refund (where applicable)

4. Return Process

To request a return or replacement:

  • Contact us through email or phone with your order details.
  • Provide images/videos showing the issue.
  • Wait for approval from our support team.
  • Follow the return instructions provided by our team.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once your return request is approved and the product is received and inspected, we will process your refund.

Refunds will be credited:

  • Through the original payment method used during purchase.
  • Within 5-7 business days after approval.

The actual time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

6. Shipping Charges

  • Shipping charges are non-refundable unless the product received is damaged, defective, or incorrect.
  • If the return is approved due to our mistake, Decoroid will arrange the necessary resolution.

7. Order Cancellation

Orders can be cancelled only before they are processed or shipped.
Once an order has been shipped, cancellation requests may not be accepted.
To request cancellation, please contact us as soon as possible after placing your order

8. Exchange Policy

Product exchanges are available only for eligible cases such as:

  • Damaged product received
  • Wrong product received
  • Manufacturing defects

Exchange availability depends on product stock.

9. Inspection & Approval

All returned products will be inspected before approval.
Decoroid reserves the right to reject return or refund requests if the product does not meet the return conditions mentioned in this policy.

12. Contact Us

For any return, replacement, or refund-related queries, please contact us:

Email:  Neetu.decoroid@gmail.com 

Phone: 8178331068

Address:  H.no. 161,Khasra no. 318/2,Shivalaya, Opp. MCD School,Chattarpur Village, Near Xpressbee Courier office New Delhi-110074