Shipping Policy

Effective Date: July 30, 2026

At Decoroid, we are committed to delivering your orders safely, securely, and on time. Please read our Shipping & Delivery Policy carefully before placing an order.

By using our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Customized or made-to-order products may require additional processing time, which will be mentioned on the respective product page.

2. Delivery Timeline

Estimated delivery time after dispatch:

  • Metro Cities: 3–5 Business Days
  • Other Cities & Towns: 5–8 Business Days
  • Remote Areas: 7–10 Business Days

Delivery timelines are estimates and may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout.

  • We may offer Free Shipping on orders above a certain value (as mentioned on the website).

  • COD (Cash on Delivery) charges may apply separately.

4. Safe Packaging

Since many of our products are ceramic, glass, crystal, resin, and other fragile decorative items, every order is packed using secure protective materials such as bubble wrap, foam, and sturdy cartons to minimize the risk of damage during transit.

5. Order Tracking

Once your order has been shipped:

  • You will receive an Email, SMS, or WhatsApp notification (where applicable).
  • A tracking number and courier details will be shared.
  • You can track your shipment through the courier partner’s tracking website.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Decoroid shall not be responsible for:

  • Delays caused by incorrect or incomplete addresses.
  • Failed deliveries due to incorrect phone numbers.
  • Additional shipping charges for re-delivery or re-shipment.

6. Delivery Delays

While we make every effort to deliver your order on time, delays may occur due to:

  • Courier partner delays
  • Severe weather conditions
  • Natural disasters
  • Government restrictions
  • Public holidays
  • Other circumstances beyond our reasonable control

Such delays shall not make Decoroid liable for compensation.

7. Damaged or Tampered Packages

If your package appears damaged or tampered:

  • Do not accept the parcel if the outer packaging is severely damaged.
  • Record a complete unboxing video without any cuts or edits.
  • Take clear photographs of the product and packaging.
  • Report the issue to us within 48 hours of delivery.

We will investigate and provide a suitable resolution (replacement or refund).

8. International Shipping

Currently, Decoroid ships only within India. We do not offer international shipping at this time.

12. Contact Us

For any shipping or delivery-related questions, please contact us:

Email:  Neetu.decoroid@gmail.com 

Phone: 8178331068

Address:  H.no. 161,Khasra no. 318/2,Shivalaya, Opp. MCD School,Chattarpur Village, Near Xpressbee Courier office New Delhi-110074